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Physician Access Services Coordinator
2 months ago
We are seeking a highly skilled and compassionate Physician Access Services Coordinator to join our team at the Mount Sinai Health System. As a key member of our healthcare team, you will play a vital role in facilitating the provision of hospital services to affiliated practices and institutions.
Key Responsibilities- Serve as a Liaison: Establish and maintain effective relationships with referring physicians, patients, and Mount Sinai Health System departments to ensure seamless communication and coordination of care.
- Provide Exceptional Customer Service: Demonstrate exemplary customer service skills while interacting with patients, physicians, and other stakeholders to ensure a positive and respectful experience.
- Coordinate Patient Care: Responsible for the complete and accurate registration of all patients, ensuring timely and efficient processing of referrals and appointments.
- Communicate Effectively: Promptly answer and screen inquiries, adhering to confidentiality agreements, policies, and procedures.
- Facilitate Referrals: Coordinate referrals to the appropriate Mount Sinai Health System provider, set up necessary appointments, and communicate with referral sources, patients, and authorized family members.
- Follow Up and Follow Through: Promptly follow up via email and/or call with referred providers and specialty departments within the health system to confirm appointment scheduling and ensure timely follow-through.
- Advocate for Patients: Advocate for patients, families, and referring physicians to promote overall satisfaction with accessing and utilizing Mount Sinai Health System services.
- Support Specific Population Needs: Provide support for specific population needs as required by the program or department.
- Document Patient Encounters: Document all patient encounters and enter all data into referral tracking systems.
- Comply with Policies and Procedures: Follow all policies, protocols, and procedures to ensure referral requests are handled appropriately.
We are seeking a candidate with a Bachelor's Degree or equivalent in education, training, and experience, as well as 3 years of related experience in a healthcare setting. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
About UsThe Mount Sinai Health System is a leading academic medical center that is committed to delivering exceptional patient care, advancing medical knowledge, and promoting health and wellness in our communities. We are an equal opportunity employer and welcome applications from diverse candidates who share our commitment to excellence and our values of compassion, respect, and inclusivity.
