Insurance Collections Specialist
1 week ago
At 360care, we are seeking a highly skilled Insurance Collections Representative to join our team. As a key member of our collections team, you will be responsible for managing billing and collections for Special Care Insurance Policies (SCIP) to ensure timely payments from both facilities and individuals.
Key Responsibilities:- Collect payments on overdue accounts to meet departmental objectives
- Assist customers with collection issues, refunds, adjustments, and reconciliations
- Reduce delinquency for assigned accounts
- Collaborate with teams to accelerate collection processes
- Update customer records and send collection letters
- Prepare reports on delinquent accounts
- Prioritize collections based on severity
- Use phone, computer, and mail for customer contact
- Ensure accurate customer information
- Communicate professionally and politely with customers
- Adhere to debt collection laws
- Work independently and as part of a team
- Make necessary account changes for collection purposes
- Send terminations for collection accounts
- Support compliance program requirements
- Emphasize customer service
- Maintain confidentiality of information
- Must have reliable internet connection for remote work
- Adapt to change and perform assigned duties
- Associate's degree or equivalent
- 3-5 years of collections experience
- Knowledge of medical billing procedures
- Proficient in Word, Excel, and Outlook
- Strong data entry and communication skills
- Accounts Receivable knowledge preferred
- Detail-oriented and self-motivated
- Excellent customer service skills
- Ability to problem solve and work in a team
- Manage multiple responsibilities in a fast-paced environment
We are an equal opportunity employer and welcome applications from qualified candidates. Employment is subject to background check and drug screening.
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