Operations Account Manager

6 days ago


Tulsa, Oklahoma, United States City Wide Facility Solutions Full time
Job Overview:

City Wide Facility Solutions is seeking an experienced Operations Account Manager to join our team in Tulsa.

About the Position:

We are looking for a skilled professional who can effectively manage and retain B2B accounts, increase sales within existing accounts, and provide exceptional client service.

Key Responsibilities:
  • Manage all aspects of assigned client relationships, including retention, expansion, and diversification of services.
  • Develop and implement effective service strategies tailored to each client's needs.
  • Negotiate and enter into agreements with clients for additional services, determining pricing, staffing, and logistics.
  • Manage independent contractor relationships and ensure high-quality services are delivered.
  • Supervise and direct Night Compliance Operations Managers to execute client strategies and deliver services correctly.
  • Ensure adequate internal and external staffing to meet client needs.
  • Promote the sale of supplies for clients and monitor their procurement.
  • Effectively communicate client issues with independent contractors and management, promptly addressing and resolving any problems that arise.
Requirements and Qualifications:
  • 3+ years of experience in a client retention role with success in upselling and cross-selling.
  • B2B experience and a track record of meeting or exceeding goals and metrics.
  • High School diploma required; detail-oriented with excellent follow-through on commitments.
  • Positive and outgoing personality with strong relationship-building skills.
  • Excellent verbal and written communication skills, proficiency in Microsoft Office, and knowledge of CRM databases.
  • Reliable transportation and ability to travel daily to local client locations.
Compensation Package:

$50K Base Salary + Commissions + Bonuses = Estimated Total Compensation $75-$105K per year.

Benefits:
  • Health insurance (75% covered by City Wide).
  • 100% match up to 3% of your salary in IRA contributions, vested from Day 1.
  • $25,000 Life insurance (with additional coverage available).
  • Paid time off.
  • Dental insurance.
  • Vision insurance.
  • Disability insurance.
  • Paid training.
  • Flexible spending account.
  • Mileage reimbursement up to $600/month.


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