Operations Account Manager
6 days ago
City Wide Facility Solutions is seeking an experienced Operations Account Manager to join our team in Tulsa.
About the Position:We are looking for a skilled professional who can effectively manage and retain B2B accounts, increase sales within existing accounts, and provide exceptional client service.
Key Responsibilities:- Manage all aspects of assigned client relationships, including retention, expansion, and diversification of services.
- Develop and implement effective service strategies tailored to each client's needs.
- Negotiate and enter into agreements with clients for additional services, determining pricing, staffing, and logistics.
- Manage independent contractor relationships and ensure high-quality services are delivered.
- Supervise and direct Night Compliance Operations Managers to execute client strategies and deliver services correctly.
- Ensure adequate internal and external staffing to meet client needs.
- Promote the sale of supplies for clients and monitor their procurement.
- Effectively communicate client issues with independent contractors and management, promptly addressing and resolving any problems that arise.
- 3+ years of experience in a client retention role with success in upselling and cross-selling.
- B2B experience and a track record of meeting or exceeding goals and metrics.
- High School diploma required; detail-oriented with excellent follow-through on commitments.
- Positive and outgoing personality with strong relationship-building skills.
- Excellent verbal and written communication skills, proficiency in Microsoft Office, and knowledge of CRM databases.
- Reliable transportation and ability to travel daily to local client locations.
$50K Base Salary + Commissions + Bonuses = Estimated Total Compensation $75-$105K per year.
Benefits:- Health insurance (75% covered by City Wide).
- 100% match up to 3% of your salary in IRA contributions, vested from Day 1.
- $25,000 Life insurance (with additional coverage available).
- Paid time off.
- Dental insurance.
- Vision insurance.
- Disability insurance.
- Paid training.
- Flexible spending account.
- Mileage reimbursement up to $600/month.
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