Field Service Engineer

2 weeks ago

Pontiac, Michigan, United States ZF Full time
Job Title: Field Service Engineer

Join ZF as a Field Service Engineer and be part of our team that shapes the future of mobility.

About the Role:

We are seeking an experienced Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for coordinating customer residential quality engineering, Mobile Service activities, and field service activities inside the customer network.

Key Responsibilities:
  • Support the project phase of new products concerning service diagnostics, routines, repairs, and procedures
  • Coordinate with Controls and Calibration teams in relation to new software releases to the OEM factory as well as the field
  • Provide new hire technical training and assistance through the onboarding phase, Provide launch support for new product with the respective OEM
  • Rapid detection of new error patterns in the field. Monitor remedial action effectivity
  • Communication with our customers as first contact for all product related support questions
  • Support fault diagnosis and repair recommendation for our customer workshops including using customer tools
  • Instruct and advise customer employees in regard to fault detection, root cause analysis and repair instructions
  • Provide field support and monitoring in selected reference markets
  • Perform system analysis on non-conforming products in the vehicle as well as the clarification of and provision of support for end customer complaints in the Field
  • Provide on-site support for our customers workshops performing failure mode analysis using customer specific and ZF tools
  • Complete objective measurement to evaluate failure modes, subjective customer complaints and shift quality
  • Document and perform statistics related to customer activities
  • Collect complaint related information in order to monitor the quality situation and improve the product within the context of continuous improvement
  • Document and monitor quality complaints in ZF and customer specific databases
  • Support sorting activities and reporting of quality concerns. Support with the organization of spare parts
  • Identify reductions in guarantee and warranty costs for ZF and the OEM, through the prevention of unnecessary repairs
  • Conduct data administration, documentation and interpretation of the database, Submit weekly reports to team members
Requirements:
  • B.S. in Engineering or related field
  • Minimum of 5 years of progressive engineering experience in a manufacturing or technical environment, experience in the Automotive Industry preferred
  • Proven ability to make recommendations to effectively resolve problems or issues, using judgment that is consistent with standards, practices, policies, and procedures
  • Basic SAP experience
  • Basic INCA knowledge, VBA programming skills, and Power BI skills preferred
  • Knowledge in total vehicle systems
  • Electronics, transmissions, and transmission assembly (hands on) preferred
  • Proficiency with Microsoft Office (e.g., Excel, Access, Word, PowerPoint, etc.)
  • Proven creativity and analytical methods with a high-level of attention to detail
  • Ability to interface with cross-functional teams and all levels of personnel and management
  • Excellent verbal and written communication skills as well as Excellent presentation skills
  • Experience in Quality Engineering is a plus
  • Knowledge of Geometric Dimensioning & Tolerancing preferred
What We Offer:
  • A supportive collaborative team environment
  • Annual Incentive Plan
  • Paid Vacation
  • Personal Time
  • 401k Plan
  • Health Care Benefits
  • Paid Holidays (13 fixed holidays)
  • A Hybrid Work Schedule (2 days remote/3 days onsite)
  • A strong diversity culture
  • Supportive Employee Groups and community outreach activities
About ZF:

Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice.

With four generations across 118 nationalities in 41 countries, ZF combines a unique variety of backgrounds, perspectives, and ideas. Together, we solve problems, drive innovation and shape next generation mobility.

Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis. ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran

What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?

At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.

Find out how we work at ZF:

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