Community Support Services Manager

2 weeks ago


Étreux, Hauts-de-France, United States CITIZENS HOUSING & PLANNING Full time

**Job Summary:**

We are seeking an experienced professional to fill the role of Director of Resident Services at Citizens Housing & Planning. As a member of our team, you will be responsible for overseeing and participating in developing and delivering support services and engaging programs for all residents.

**Key Responsibilities:*

  • Provide oversight of, and conduct initial and annual resident assessments (i.e., evaluation of social, psychological, cognitive, and physical needs).
  • Supervise the development and implementation of individual service plans/case management services resulting from assessment findings.
  • Provide supportive counseling as needed to both residents and families, referring to outside community resources as appropriate.
  • Oversee and conduct care coordination for residents needing assistance to procure and facilitate care with outside providers, agencies, and medical facilities.
  • Support Resident Service staff to work closely with other departments (e.g., Compliance, Accounting, Maintenance) to address any issues that may put a resident's tenancy at risk and other activities that directly impact residents.
  • Identify and provide or arrange for staff training needs; updated certifications and required skill sets.
  • Prepare and monitor the yearly Resident Services budget in conjunction with the Executive Director.
  • Collaborate with Fund Development to write grants for resident services and programs.
  • Ensure all at-risk tenants' issues are identified, addressed, monitored and reported to the outside agencies as required.
  • Develop, lead and implement behavioral health and fitness and wellness initiatives in collaboration with the Director of Health and Aging Programs.
  • Utilize RSD Salesforce reports to monitor resident services staff activity reporting (e.g., care coordination, resident notes, encounters, assessments).

**Requirements:**

  • Masters Degree in Social Work or Mental Health Counseling with LICSW/LMHC and a minimum of five years post-Master's degree experience or a combination of relevant Masters level training and experience.
  • Diverse individuals or individuals who are bilingual a plus.
  • Progressive clinical, supervisory, and administrative experience working with vulnerable populations; preferably with experience with care coordination, for older adults.
  • Able to travel to all 2Life campuses for meetings and training.

**Salary:** $62,500 - $75,000 per year based on qualifications and experience.

**Benefits:** We offer a rich benefit plan including medical, dental, vision, employer-paid life insurance, 401(k) plan, paid vacation, paid holidays, and more.



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