Community Support Services Manager
2 weeks ago
**Job Summary:**
We are seeking an experienced professional to fill the role of Director of Resident Services at Citizens Housing & Planning. As a member of our team, you will be responsible for overseeing and participating in developing and delivering support services and engaging programs for all residents.
**Key Responsibilities:*
- Provide oversight of, and conduct initial and annual resident assessments (i.e., evaluation of social, psychological, cognitive, and physical needs).
- Supervise the development and implementation of individual service plans/case management services resulting from assessment findings.
- Provide supportive counseling as needed to both residents and families, referring to outside community resources as appropriate.
- Oversee and conduct care coordination for residents needing assistance to procure and facilitate care with outside providers, agencies, and medical facilities.
- Support Resident Service staff to work closely with other departments (e.g., Compliance, Accounting, Maintenance) to address any issues that may put a resident's tenancy at risk and other activities that directly impact residents.
- Identify and provide or arrange for staff training needs; updated certifications and required skill sets.
- Prepare and monitor the yearly Resident Services budget in conjunction with the Executive Director.
- Collaborate with Fund Development to write grants for resident services and programs.
- Ensure all at-risk tenants' issues are identified, addressed, monitored and reported to the outside agencies as required.
- Develop, lead and implement behavioral health and fitness and wellness initiatives in collaboration with the Director of Health and Aging Programs.
- Utilize RSD Salesforce reports to monitor resident services staff activity reporting (e.g., care coordination, resident notes, encounters, assessments).
**Requirements:**
- Masters Degree in Social Work or Mental Health Counseling with LICSW/LMHC and a minimum of five years post-Master's degree experience or a combination of relevant Masters level training and experience.
- Diverse individuals or individuals who are bilingual a plus.
- Progressive clinical, supervisory, and administrative experience working with vulnerable populations; preferably with experience with care coordination, for older adults.
- Able to travel to all 2Life campuses for meetings and training.
**Salary:** $62,500 - $75,000 per year based on qualifications and experience.
**Benefits:** We offer a rich benefit plan including medical, dental, vision, employer-paid life insurance, 401(k) plan, paid vacation, paid holidays, and more.
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