Trading Applications Support Specialist

2 weeks ago


San Francisco, California, United States Blake Smith Staffing LLC Full time
Job Title: Trading Applications Support Analyst

Company Description: Blake Smith Staffing LLC

Job Summary:

We are seeking a highly skilled Trading Applications Support Analyst to join our team. The successful candidate will be responsible for providing top-notch support to our Fixed Income business, ensuring seamless trade flow and pricing of investment positions.

Key Responsibilities:
  • Prioritize issue resolution based on business risk and devise solutions appropriate to the urgency of the problem.
  • Develop permanent solutions at every opportunity and own issues reported to you from notification to closure.
  • Ensure that users are provided with updates on calls at intervals appropriate to the severity of the problem and relevant details regarding solutions are recorded.
  • Assess issues in person when possible and where appropriate, and escalate any issue that has the potential for the company to incur financial or reputational loss to your manager.
  • Adopt a structured approach to your development tasks that is appropriate to the complexity of the solution and identify and engage with projects to ensure the final delivery is acceptable to the support team.
Requirements:
  • Proven track record supporting OMS/bespoke investment applications and providing support in a fast-paced, user-facing role.
  • Strong experience supporting fixed income products, including OTCDerivatives (All bonds, MBS, Converts, credit / rates derivs, GIC, CFD, etc).
  • Good SQL skills and ability to debug SQL scripts, with experience with creating or amending Stored Procedures and other SQL objects strongly preferred.
  • Experience with CADIS and Control-M is advantageous (training provided).
  • Development languages (VBA, Python) and BI experience (Tableau) are advantageous but not essential.
Personal Qualities:
  • Strong analytical thinking and problem-solving skills, with the ability to work with incomplete information and determine dependencies and constraints.
  • Initiative and ability to take ownership of problems, take action ahead of time, and anticipate what is needed.
  • Excellent communication skills, with the ability to communicate key issues and their importance to the business and adapt approach according to the situation and audience.
Contacts:

Internal Contacts: Varied, including Fund Managers, Traders, Risk, Compliance, Middle Office, Performance, and all IT departments.

External Contacts: 3rd Party vendors and some clients.



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