Housing Focused Case Manager Team Lead

1 week ago


Sandy, United States The Road Home Full time
About The Road Home

The Road Home is a leading organization in the endeavor to end homelessness, founded in 1923. We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance to help individuals and families step out of homelessness and back into the community.

Job Summary

We are seeking a compassionate and empathetic individual to fill the role of Housing Focused Case Manager Team Lead. This position will provide trauma-informed, guest-driven case management services to individuals experiencing homelessness, with the goal of helping them achieve stable housing solutions quickly and efficiently.

Key Responsibilities
  • Provide direct, trauma-informed case management services to guests, including crisis intervention, harm reduction, outreach, ongoing assessments, goal setting, and creative problem solving.
  • Supervise a small team of Case Managers through client interactions, administrative needs, and other duties.
  • Establish an environment that promotes growth, support, and advocacy for both shelter guests and team members.
  • Take lead role in the Community Triage Group meeting and training new staff on the team.
  • Promote best practices, including awareness and appreciation of diverse ethnic and cultural heritages.
Requirements
  • Lived, work, or volunteer experience preferred or a degree in a related field.
  • Experience working or volunteering with diverse populations.
  • Excellent writing and documentation skills.
  • Ability to work with community partners and accept direction from Supervisor.
  • Self-starter and self-directed, with excellent organizational skills and strong computer skills.
  • Ability to work from a Trauma-Informed Care framework and familiarity with the Housing First philosophy.
What We Offer

The Road Home is an Equal Opportunity Employer, committed to Diversity, Equity, and Inclusion. We offer a supportive work environment, opportunities for growth and development, and a chance to make a meaningful difference in the lives of others.



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