Data Center Operations Specialist

4 days ago


New York, New York, United States Pilot Full time
Job Title

Data Center Operations Specialist

About Pilot

Pilot is a modern connectivity company based in New York City. We deliver fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 proactive support.

Salary & Benefits

$70,000 - $85,000 base salary, medical, dental, vision coverage, 401(k) program with employer match, commuter & wellness reimbursement, and competitive PTO.

Key Responsibilities
  • Perform routine work at our data centers as well as occasional work at various field locations (office buildings) and/or Pilot's warehouse
  • Continually audit and document all data pertaining to Pilot's data center infrastructure and ensure that information is kept up-to-date
  • Troubleshoot hardware and connectivity problems in collaboration with our Network Engineering and Support teams
Requirements
  • Excellent communication and interpersonal skills to interact with colleagues, vendors, and customers
  • Strong analytical and problem-solving skills to troubleshoot and resolve technical issues
  • Ability to employ a customer-centric approach, including awareness of customer impact and potential risk mitigation


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