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Lube Technician

1 month ago

Portland, Oregon, United States Modern Machinery Full time
Job Description

The Lube Technician is a critical role at Modern Machinery, responsible for traveling to customer sites to perform preventative maintenance services and inspections on Komatsu equipment and other affiliated product lines. This position requires a professional, confident presence with a focus on accuracy, attention to detail, prioritization of demands, and initiative.

Responsibilities
  • Demonstrate Modern Machinery's core values and promote the mission and vision of the company.
  • Follow all company policies, processes, and procedures, exercising safe work practices to contribute to the achievement of the company's safety goals.
  • Adhere to any additional customer requirements, safety-related and otherwise, when working on a customer's site.
  • Perform preventive maintenance (PM) services, inspections, and minor repairs on Komatsu and other Modern Machinery affiliated product lines.
  • Ensure the assigned lube service truck is appropriately maintained and clean, including stocking oils, filters, and service supplies on the vehicle, offloading used oil and products, and managing oils and fluids in a manner that minimizes environmental impact.
  • Customer satisfaction is our priority; all customer inquiries must be handled promptly and in a professional manner.
  • Manage time effectively to minimize machine downtime.
  • Effectively communicate with the customer and provide status updates throughout the service/repair process.
  • Complete and submit assigned work order reports, time entry, and all other paperwork on company-provided laptops daily.
  • When appropriate, compile any additional documentation necessary for completeness.
  • Service training will be made available for technicians, with the Service Manager having the final input on types of training and who will attend. Technicians receiving the training are expected to share their knowledge with other technicians.
  • Assist other technicians on large repairs or projects.
  • Perform other duties as requested by the Service Manager or supervisor.
Qualifications
  • Valid class A/B CDL and the ability to maintain an insurable driving record.
  • Excellent organizational and time management skills.
  • Detail-oriented.
  • Must be able to work well independently or with others in a team environment.
  • Must be reliable, honest, and have a strong work ethic.
  • Customer service experience, ability to establish and maintain strong customer relationships.
  • Must be able to effectively communicate both verbally and in writing with customers and co-workers.
  • Ability to work overtime with minimal notice if required.
Education/Experience
  • High School Diploma or Equivalent.
  • Basic Computer knowledge.
  • Hydraulic, engine, electrical troubleshooting, and repair.
  • Must be able to work various shifts as dictated by the customer's demands.