Automotive Customer Service Advisor

2 months ago

Portland, United States Premium Velocity Auto LLC Full time

Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required Transfer your customer service skills and teamwork ability to an industry that will really get you moving, we'll train you on the rest

We are now hiring Service Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. This role does not require automotive experience, but customer service/sales experience are preferred

Benefits

  • Opportunity to increase your payrate within your first 60 days of employment
  • Paid training plus bonus incentives for completing training.
  • Cross-training across multiple roles, increasing your earning potential.
  • Career paths that offer limitless growth opportunities (in Automotive and Management)
  • Safety focused work environment to always keep you and our customers safe
  • Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials *
  • Competitive Medical, Vision, Dental, employer funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family *
*For full time employees

Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited, but not required.

See Full Job Description Below

Job Summary:

The Service Technician for PVA (Jiffy Lube) is a Lube Technician that ensures our customers are confident in the safety of their vehicle by evaluating the customers' needs and performing services as required. The Service Technician may work in various positions to meet the individual needs of the customer; therefore, they are thoroughly cross trained in house for all roles.

Job Responsibilities:
  • Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings.
  • Work efficiently to service the customers in a timely fashion, prioritizing safety always.
  • Vacuum and sanitize interior of vehicle and clean windshield when vehicle enters.
  • Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires following J Team Service Standards (JTSS).
  • Perform automotive maintenance of the engine, transmission, axles, steering and suspension, brakes, electrical, heating/air conditioning, tires, batteries, and spark plugs.
  • Perform multi-point Inspection of automotive vehicles to ensure compliance to emission standards and governmental regulations and maintain detailed records of vehicles inspected as needed.
  • Participate in regular on-site and e-learning training, and maintain compliance with Jiffy Lube safety requirements, OSHA, and state regulations.
  • Participate in marketing events and promotions.
  • Keep customer, inventory, and service records and participate in inventory stocking.
  • Perform housekeeping/minor building maintenance.
  • Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals.
  • Other duties as assigned by management.
Requirements:
  • Dedication to following safety policies and procedures.
  • Ability to work well in a team environment.
  • Ability to perform the responsibilities of the job.
  • Willingness to undergo on the job training and a growth mindset.
  • Ability to stand for an extended period of time.
  • Ability to lift over 50 pounds.
  • Ability to bend, stoop, reach, crawl, and climb stairs.
  • Comfortable working in an enclosed and/or semi-outdoor environment.
  • Authorized to work in the US without sponsorship.
Qualifications:
  • All levels of automotive service and repair experience considered.
  • Valid Driver's License strongly preferred.
  • State Motor Vehicle Inspector License preferred.
  • Proven face-to-face customer service or sales experience preferred.
  • Excellent customer service and communication skills.
  • Keen listening and reasoning skills to capture guests' product needs.
  • Confident in overcoming objections and not afraid of rejection.
  • An energetic and positive attitude that is welcoming to guests.
  • A teamwork mentality.
  • Ability to perform the responsibilities of the job.
  • Able to work in a fast-paced environment while multi-tasking.
Benefits:
  • Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine*
  • Employer Funded Basic Life & Accidental Death Dismemberment*
  • Paid Time Off*
  • 401(k) Match
  • Bonus structure for JLU Module completions within set timeframes.
  • Employee discount on parts and services
  • Additional benefits available:
    • Dental Plan and/or Vision Plan*
    • Life & Accidental Death Dismemberment and/or Accident*
    • Short-Term and Long-Term Disability*
    • Critical Illness and/or Cancer and/or Hospital Indemnity*
    • Flexible Spending Account (FSA) and/or Dependent Care FSA*
    • Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance

* Full-time employees only

Equal Opportunity Employer

Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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