Customer Experience Leader

6 days ago


Traverse City, Michigan, United States Michaels Stores Full time

Michaels Stores is committed to fueling the joy of creativity. We are seeking a skilled Customer Experience Leader to join our team.

About the Role

We are looking for a seasoned professional to lead our customer experience efforts, focusing on delivering exceptional service and creating a welcoming environment for our customers.

Responsibilities

  • Lead and manage adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
  • Ensure all front-end policies and procedures are followed, achieving your KPIs and managing your team to achieve their role KPIs.
  • Plan and lead the execution of class and in-store events in accordance with Company programs.
  • Manage and execute shrink and safety programs.
  • Assist with cash reconciliation and bank deposits.
  • Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results.
  • Serve as Manager on Duty (MOD).

Requirements

We are seeking a candidate with:

  • Strong leadership and management skills.
  • Ability to work effectively in a fast-paced retail environment.
  • Excellent communication and interpersonal skills.
  • Proven track record of driving sales growth and improving customer satisfaction.
  • Bachelor's degree or equivalent experience.

What We Offer

We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience.

About Michaels Stores

Michaels Stores is a leading arts and crafts retailer with over 1,300 stores across the United States and Canada. We are dedicated to providing our customers with a unique and inspiring shopping experience, offering a wide range of creative products and services.

Equal Opportunity Employer

Michaels Stores is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences.



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