Shift Lead

1 day ago

Miami FL USA, United States Banfield Full time
Job Title: Shift Lead

The primary objective of the Shift Lead is to provide leadership and operational support across all shifts, ensuring that the hospital has a leader on site to support associates and clients.

The Shift Lead will assist in coordinating and guiding the paraprofessional staff, as well as supporting hospital leadership in maximizing productivity and profitability.

This position will work closely with the Practice Manager and/or Chief of Staff to ensure effective communication with clients, associates, Field Leadership, Central Team Support, and PetSmart.

Key Responsibilities:
  • Assist in developing an efficient and productive hospital team that provides high-quality care and service to clients and pets.
  • Support Practice Manager in hospital labor management, including adjusting paraprofessional team schedules on a shift-by-shift basis.
  • May assist in the selection, training, and day-to-day supervision of the paraprofessional team to ensure quality medical care, exceptional client service, and maximum productivity.
  • Provide professional, efficient, and exceptional client service, ensuring all associates do the same, to include client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information.
  • Assist in creating an environment where a team can deliver quality, efficient, and effective veterinary care to pets.
  • Foster an environment that engages associates, where associates do their best and feel good about being a member of the team.
  • Provide effective communication between associates, clients, hospital leadership, and Central Team Support.
  • Ensure all hospital associates adhere to Banfield dress and grooming guidelines.
  • Ensure all hospitalized pets are prepped and all equipment is ready for surgery.
  • Ensure cases are assigned to VA's and that they are clear on their work responsibilities for the day.
  • Prepare whole team on cases scheduled for the day, assist with any transfers of cases from day before or external referrals to provide continuity of care, triage the treatment board.
  • Assist Practice Manager in identifying potential 'bottlenecks' and formulating solutions to remove barriers in medical operations that would impede the doctors in providing world-class preventive care and client service.
  • Confer with field leadership and assist with client resolution decisions, invoice adjustments, and client experience exceptions.
  • Train and mentor new paraprofessional associates.
  • Quality check medical records, go-home medications, regulatory documentations, hospital cleanliness, and timeliness of doctors seeing exam room patients.
  • Address broken equipment issues and assist in inventory management.
Requirements:
  • Associate's degree or veterinary technician certification/licensure preferred, or the equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
  • Two years of experience in healthcare, veterinary profession, service-type industry, etc. required, with six months of experience at Banfield preferred.
  • Prior supervisory experience preferred.
  • Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training preferred.

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