Field Service Engineer

3 weeks ago

Salt Lake, Utah, United States BD (Becton, Dickinson and Company) Full time

Job Summary:

We are seeking a highly skilled Field Service Engineer to join our team in Salt Lake City, UT. As a Field Service Engineer, you will be responsible for providing technical support services, including installation, maintenance, and repair of BD medical systems and components.

Key Responsibilities:

  • Provide technical support services to customers and dealers, including installation, maintenance, and repair of BD medical systems and components.
  • Assist in the development of local inventory levels by working closely with regional distributors and dealers to assess service requirements.
  • Manage service contracts with key accounts to ensure service levels are achieved.
  • Interface between customers, dealers, sales representatives, and BD to resolve service issues.
  • Conduct training sessions at customer sites and at trade shows to improve understanding of products and applications.
  • Maintain up-to-date records of service activities.
  • Plan daily schedule to improve efficiency and effectiveness of service delivery.
  • Ensure safe storage and transportation of parts and equipment.

Requirements:

  • Associates degree or equivalent field service experience required.
  • Ability to read, analyze, and interpret business procedures, technical processes, and regulatory codes.
  • Basic computer knowledge required, Microsoft Office, Word, Excel, PowerPoint.
  • Experience using software diagnostic tools.
  • Excellent verbal and written communication skills.
  • Ability to manage multiple tasks simultaneously while maintaining a high level of attention to detail.
  • Ability to understand complex technical information and communicate it simply to others.
  • Strong organizational skills and ability to learn quickly.
  • Ability to lift 40 lbs., climb ladders, and perform other routine service functions.
  • Clean driving record and valid driver's license required.

Preferred Qualifications:

  • Prior experience working with medical devices.
  • Prior experience working with automated laboratory instrumentation.
  • Prior experience solving electrical, electronic, and/or mechanical problems.
  • Prior experience performing repairs on equipment.
  • Knowledge of laboratory safety practices.
  • Familiarity with lab operations.
  • Training in basic networking principles.
  • Training in basic IT.

About BD:

BD (Becton, Dickinson and Company) is a leading global medical technology company that is committed to advancing the world of health. We are a team of innovators, thinkers, and doers who are passionate about making a difference in the lives of others. We believe that our employees are our greatest asset, and we are committed to providing a work environment that is inclusive, supportive, and empowering.

Why Work for BD?

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. We are committed to diversity and inclusion, and we strive to create a work environment that is welcoming and inclusive of all employees. We are proud to be an equal opportunity employer and welcome applications from diverse candidates.

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