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Customer Service Representative

2 months ago

Newport, New Hampshire, United States Bar Harbor Bank & Trust Full time

About the Role:

As a Customer Service Representative at Bar Harbor Bank & Trust, you will be the first point of contact for our customers, playing a critical role in our bank's success. You will have the opportunity to make a real difference in our customers' lives by supporting them with their day-to-day financial needs and building trusted relationships.

Key Responsibilities:

  • Assist customers in identifying their financial needs and contribute to the success of the company by recommending additional products and services.
  • Recognize and seize opportunities to make referrals for loans, trusts, investments, insurance, and other exceptional services offered by the bank.
  • Gain an understanding of the banking industry and contribute to meeting branch goals in various categories, including deposits and loans.
  • Build trusting relationships with individuals in the communities we serve.
  • Be an active participant in and advocate for community growth and prosperity.
  • Process transactions for customers in a prompt, efficient, courteous, and professional manner.
  • Provide exceptional customer service, reach effective resolutions, and follow through with customers for all inquiries.

Requirements:

  • An interest and experience in customer service.
  • A working knowledge of Windows.

About Us:

Bar Harbor Bank & Trust is an Equal Opportunity Employer, Minority/Female/Disability and Protected Veteran. We strive to create a culture that is alive and well, expressed in our six Brand Behaviors:

  • Positivity: Be all in. Create a rewarding and exciting place to work.
  • Communication: Talk straight. Share the right information clearly and quickly to build great relationships.
  • Teamwork: Actively share. Build great teams to make positive things happen.
  • Initiative: Embrace change. Value innovation and fresh thinking to continually improve our customer experience and team development.
  • Professionalism: Show respect. Treat others with care and respect, because maintaining a professional manner promotes real trust.
  • Quality: Build the best. Ensure the highest quality standards are adhered to in everything we do.