Customer Service Representative

3 weeks ago


Chicago, Illinois, United States Illinois Dept. of Employment Security Full time
Insurance Customer Relations Representative Job Description

We are seeking a skilled Insurance Customer Relations Representative to join our team at the Illinois Dept. of Employment Security. As an Insurance Customer Relations Representative, you will be responsible for establishing and maintaining strong relationships with insurance customers, providing prompt and accurate service, and educating customers about insurance options.

Key Responsibilities:
  • Establish and maintain insurance customer relationships through regular communication and follow-up.
  • Provide exceptional customer service, responding to inquiries and resolving issues in a timely and professional manner.
  • Use a customer-focused approach to educate customers about insurance options and provide personalized recommendations.
  • Develop and sell insurance products to prospective customers, identifying opportunities to cross-sell and upsell existing policies.
  • Review policies to identify gaps and opportunities for growth, making recommendations to customers to enhance their insurance coverage.
Benefits:
  • Competitive base compensation
  • Monthly bonus incentive
  • Paid time off
  • Profit-sharing retirement plan
  • Mon-Fri daytime schedule
  • Health premium allowance
  • Paid initial and ongoing training
  • Professional development opportunities

We offer a dynamic and supportive work environment, with opportunities for growth and advancement. If you are a motivated and customer-focused individual with a passion for insurance, we encourage you to apply for this exciting opportunity.



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