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Patient Service Representative

2 months ago

Mendota Heights, Minnesota, United States CVS Health Full time
Transforming Healthcare with Compassion and Excellence

At CVS Health, we're committed to delivering exceptional patient care and transforming the healthcare experience. As a Patient Service Representative, you'll play a vital role in our mission to make healthcare more personal, convenient, and affordable.

About the Role

This customer-facing position requires a unique blend of compassion, kindness, and professionalism. You'll interact directly with patients, physicians, caregivers, and internal departments to answer questions, solve problems, and provide education. Your primary function will be to provide a seamless onboarding experience for new infusion patients to CVS Specialty and Coram.

Key Responsibilities
  • Provide exceptional customer service and support to patients and healthcare professionals
  • Process new referrals, manage insurance coverage, and maintain accurate records
  • Collaborate with internal departments to ensure seamless patient care
  • Stay up-to-date with industry developments and best practices in healthcare
Requirements
  • Minimum two years of experience in customer service and/or healthcare environment
  • Minimum two years of healthcare insurance coverage/benefit experience
  • Minimum one year of experience working in Microsoft Office, specifically Excel, Outlook, and Word
Preferred Qualifications
  • Preferred experience working with healthcare insurance and medical terminology
  • Preferred Certified Pharmacy Technician
What We Offer

As a CVS Health employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision coverage. You'll also have access to our 401(k) retirement savings plan, Employee Stock Purchase Plan, and fully-paid term life insurance. Plus, enjoy paid time off, paid holidays, and a CVS store discount.

We're an equal opportunity and affirmative action employer, committed to diversity and inclusion. If you're passionate about delivering exceptional patient care and transforming the healthcare experience, we encourage you to apply.