Financial Services Representative
4 weeks ago
Blaze Credit Union is seeking a highly motivated and experienced Member Service Representative to join our Member Experience Center (Call Center). As a key member of our team, you will be responsible for providing exceptional member service, resolving member inquiries, and processing transactions in a professional and timely manner.
Key Responsibilities:
- Answer incoming telephone calls and electronic messages in a professional and courteous manner
- Resolve member inquiries and issues in a timely and effective manner
- Process transactions, including deposits, withdrawals, and transfers
- Provide technical support for our automated services
- Work effectively in a diverse environment with a focus on delivering exceptional member service
Requirements:
- At least 36 months of experience working in a financial institution
- Excellent member service skills, with a focus on providing a positive experience for our members
- Reliability and ability to work scheduled shifts
- Excellent verbal and written communication skills
- Ability to problem-solve and multi-task in a fast-paced environment
What We Offer:
- Competitive hourly rate of $23.00, with Saturday hours paid at 1.5x
- Eligibility for a bonus for working 7 or 10 Saturdays in a quarter
- Exposure to multiple systems and opportunities for professional growth and development
Blaze Credit Union is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals.
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