Customer Service Representative

1 month ago


Columbus, Ohio, United States Ohio Department of Developmental Disabilities Full time
Job Description

The Ohio Secretary of State is seeking a highly skilled and detail-oriented Customer Service Assistant 2 to join our team. As a key point of contact at the Client Service Center, you will be responsible for greeting and assisting customers and visitors, tracking visitor notifications, managing document receipts, and directing customers to relevant resources within different offices, divisions, or state agencies.

Key Responsibilities:
  • Provide exceptional customer service and support to customers and visitors
  • Track and manage visitor notifications and document receipts
  • Direct customers to relevant resources and provide information on campaign finance, corporations, media, public affairs, and uniform commercial code inquiries
  • Assist customers with filing and document procedures, and help them navigate the agency website and resolve routine technical issues
  • Process various business filings and commissions, handle financial transactions, and ensure accurate end-of-day reconciliation
  • Respond to inquiries received by mail, email, in-person, or telephone, and support other Business Services Customer Service Assistants during absences or peak periods
Requirements:
  • 9 months of training or experience in office practices and procedures
  • 9 months of training or experience in public relations or customer service, including techniques for handling difficult people
  • 9 months of training or experience in typing, keyboarding, data entry, or word processing
  • 9 months of training or experience in operating a personal computer
What We Offer:

The Ohio Secretary of State offers a competitive benefits package, including medical coverage, dental, vision, and basic life insurance, paid time off, and a retirement plan. We also offer opportunities for professional development and growth, including tuition reimbursement and reimbursement for professional development events.



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