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Helicopter Tour Coordinator

1 month ago

Sens, Bourgogne-Franche-Comté, United States Maverick Helicopters Full time
Job Summary

We are seeking a highly organized and customer-focused Guest Service Representative to join our team at Maverick Helicopters. As a key member of our operations team, you will be responsible for ensuring a seamless and enjoyable experience for our guests.

Key Responsibilities
  • Prepare and organize each flight by reservations and weight, and assign boarding numbers.
  • Text and email guest flight reminders and any pick-up/self-drive reminders.
  • Greet passengers upon arrival and provide exceptional customer service.
  • Apply payment to reservations via cash, credit card, and voucher.
  • Check guests' photo ID and ensure accurate documentation.
  • Weigh guests and record actual weight on pilot manifest.
  • Perform weight and balance for each flight.
  • Take photos, print photos, display photos, sell photos, and upload digital photos to Dropbox.
  • Stock and inventory photo items, as well as gift shop merchandise.
  • Walk the lobby and Guest Restrooms after each departure and arrival to ensure cleanliness and organization.
  • Wipe down and disinfect check-in counters, workstations, photo desk, lobby furniture, and restrooms.
  • Walk the courtyard for garbage and lost items.
  • Make, break down, and clean coolers.
  • Accept, verify, and put deliveries away.
  • Organize stock, rotate, and check expiration dates on food and beverage items.
  • Able to lift 50 pounds.
  • Stock supplies, including pilot manifests, briefing cards, boarding cards, pens, etc.
  • Count and verify cash till at start and end of shift at $200.
  • Drop cash earned for the day.
  • File paid reservations in Daily Sales Folder.
  • Count cafe inventory.
  • Book flights for walk-in guests and be knowledgeable in our flight experiences.
  • Communicate with drivers to locate guests.
  • Communicate with guests and external booking agents to locate guests for pick-up.
  • Make notes in each reservation if the guests have an issue for documentation purposes.
  • Answer inbound phone calls and transfer to the correct location, department, or individual.
  • Double-check all bookings to ensure no mistakes are present.
  • Prepare driver pick-up/drop-off slips.
  • Perform miscellaneous duties assigned by the manager.
Requirements
  • High School Graduate or General Education Degree (GED)
  • Microsoft Office (Outlook, Word, Excel, PowerPoint) skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Excellent communication and customer service skills
  • Ability to lift 50 pounds and stand for long periods
Working Conditions

The Guest Service Representative will spend hours standing, sitting, and using office equipment and computers, which can cause muscle strain. The Guest Service Representative will also have to do lifting of supplies and materials frequently.

The incumbent is located in a busy, open office and maintenance area. The incumbent is faced with constant interruptions and must meet with others on a regular basis.

The incumbent must spend long hours in intense concentration and must also spend long hours on the computer entering tracking and receiving information which requires attention to detail and high levels of accuracy.

There are a number of deadlines associated with this position, which may cause significant stress.