Customer Service Associate
4 weeks ago
Customer Service Representative Job Description
At State Farm Insurance, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional service to our customers, addressing their inquiries, complaints, and policy changes in a timely and professional manner.
Key Responsibilities:
- Assist customers with policy applications, renewals, and cancellations
- Provide accurate and timely information regarding insurance products and services
- Process billing and payment inquiries
- Resolve customer issues and complaints in a professional and efficient manner
- Collaborate with team members to ensure customer satisfaction
- Maintain accurate customer records and update information as needed
- Follow company policies and procedures to ensure compliance with insurance regulations
Requirements:
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Strong knowledge of insurance products and services
- Ability to maintain confidentiality and handle sensitive information
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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