Customer Service Ambassador

3 weeks ago


White Plains, New York, United States Crescent Hotels and Resorts Full time

We are seeking a friendly and detail-oriented Customer Service Ambassador to join our front office team at Crescent Hotels & Resorts. As a Customer Service Ambassador, you will be the first point of contact for our guests reaching out by telephone, providing exceptional service and maintaining the highest standards of service.


We value our associates and are committed to providing a great place to work where everyone is respected for their differences. We strive to create an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion.


In this role, you will have the opportunity to work in a fast-paced environment and make a positive impact on our guests' experiences. You will be responsible for answering incoming calls, communicating guest needs to the appropriate department, and following up to ensure that requests have been handled.


We offer a competitive compensation package, including highly competitive wages, an exceptional benefit plan for eligible associates and their family members, and a RSP/401K matching program for eligible associates. You will also have access to flexible scheduling, allowing you to focus on what is important to you.


As a Customer Service Ambassador, you will be required to possess excellent communication and problem-solving skills, with the ability to work well under pressure and maintain a professional demeanor in a high-volume call environment. You will also be expected to be a team player, dedicated to providing exceptional service and ensuring that our guests have a positive experience.


We are an Equal Opportunity Employer and are committed to creating a diverse and inclusive work environment. We encourage applicants from diverse backgrounds to apply.


The anticipated compensation range for this position is $22.29 per hour, and the salary offered to a successful candidate will be dependent on several factors, including years of experience, education, and work location.


We are a multi-state employer, and the salary ranges indicated may not reflect positions that work only in other states.


**Key Responsibilities:**



  • Answer incoming calls from guests and respond to their requests and concerns
  • Communicate guest needs to the appropriate department and follow up to ensure that requests have been handled
  • Provide exceptional service and maintain the highest standards of service
  • Work well under pressure and maintain a professional demeanor in a high-volume call environment
  • Be a team player and dedicated to providing exceptional service

**Requirements:**



  • Excellent communication and problem-solving skills
  • Ability to work well under pressure and maintain a professional demeanor in a high-volume call environment
  • Team player with a dedication to providing exceptional service

We look forward to welcoming our next great team member to our front office team


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