Telehealth Nurse Specialist
2 weeks ago
Everly Health is a pioneering company in the field of diagnostics-driven care, and we're seeking a skilled Telehealth RN to join our team. As a Telehealth RN, you will play a critical role in providing high-quality, patient-centered care to our clients across the country.
Key Responsibilities:- Support the development of educational resources and care coordination protocols for patients.
- Address patients' questions and concerns regarding their health, results, treatment plans, and prescribed medications via phone outreach.
- Deliver lab results and provide information on treatment solutions.
- Utilize standardized triage protocols and clinical judgment to prioritize patient care needs.
- Refer patients to appropriate levels of care, including emergency services, primary care providers, or specialists, as necessary.
- Document triage assessments and decisions accurately and comprehensively.
- Ensure completion and reconciliation of patient intake information.
- Facilitate medical documentation.
- Provide follow-up with patients after consultation as appropriate.
- Responsible for indexing of clinical patient records as requested.
- Review & interpret immunization titers.
- Document interpretation according to protocols.
- Complete chart audits for process and health outcomes related to program goals as needed for the clinical team.
- Bachelor's Degree in Nursing or similar field from an accredited college or university; or equivalent professional experience.
- Licensed Registered Nurse (RN); multistate licensure preferred.
- Five years of professional clinical, nursing, or related experience; virtual/telehealth experience preferred.
- Understanding of broader clinical environment and alternative venues for care like telehealth.
- Understanding of HIPAA regulations and privacy policies.
- Experience using diverse technologies, such as: Trello, Slack, & Google Docs. Proficiency in Microsoft Office or equivalent applications required.
- Able and willing to learn/adjust to changes in protocols and/or workflows.
- Ability to manage multiple priorities and respond in a timely manner.
- Ability to execute under accelerated timeframes and quickly adapt to changes in priorities.
- Excellent interpersonal skills.
- Excellent telephonic communication skills. Effectively able to communicate with clinicians, colleagues and staff.
- Skilled in developing, implementing, and administering work processes.
- Strong organizational and time management skills; strong attention to detail.
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