Residential Liaison Specialist

4 days ago


Miami, Florida, United States Gale Hotels Full time
Job Title: Residential Liaison Specialist

Gale Hotels is seeking a highly skilled Residential Liaison Specialist to join our team. In this role, you will provide exceptional service to our guests by welcoming them upon arrival and recommending hotel and local amenities.

About the Role:
The ideal candidate will have a minimum of 1 year of experience as a concierge, with experience in customer service or a relevant role being an advantage. A working knowledge of hotel management systems and proficiency in Microsoft Office are also required. Additionally, the ability to multitask and prioritize tasks, as well as excellent verbal and written communication skills in English and Spanish (preferred), are essential for success in this role.

Key Responsibilities:
- Welcome guests and residents upon arrival
- Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
- Use hotel applications to streamline communication and promote in-house F&B and wellness venues
- Assist guests with check-in and check-out, and arrange events, excursions, transportation, etc. upon request from hotel residents

Salary Range:
$55,000 - $70,000 per annum

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