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Client Relations Coordinator

2 months ago

Brockton, Massachusetts, United States Copeland Toyota Full time

Position: Customer Experience Specialist

Location: Brockton, MA

Company: Copeland Toyota

Copeland Toyota is actively seeking a dedicated and professional Customer Experience Specialist to enhance our Business Development Team. In this role, you will play a crucial part in driving customer engagement and facilitating dealership traffic.

What We Offer:

  • Comprehensive Health Insurance and Dental Coverage
  • 401(K) Retirement Plan with Employer Contributions
  • Group Life Insurance
  • Paid Time Off and Vacation
  • Flexible Personal Time Off (PTO)

As a Customer Experience Specialist, your primary responsibilities will include:

  • Managing incoming inquiries from potential internet customers and responding to phone leads.
  • Guiding customers to relevant product information resources, including online platforms.
  • Efficiently relaying messages and inquiries to appropriate sales personnel and departments.
  • Crafting professional responses to emails and communications.
  • Assisting customers in selecting the right vehicle, utilizing your industry knowledge to ensure customer satisfaction.
  • Understanding the psychology of online customers to effectively schedule appointments for vehicle demonstrations.
  • Performing additional duties as assigned.

Qualifications:

  • Exceptional verbal and written communication skills.
  • Proficient in Microsoft Word, Excel, and Outlook.
  • Strong time management and multitasking abilities.
  • Goal-oriented with a desire for continuous improvement.
  • Proven ability to meet sales targets and closing rates.
  • Valid driver's license and reliable transportation.
  • Must successfully pass a drug test and background check.
  • Fluency in Haitian, Spanish, or Portuguese Creole is advantageous.

If you are passionate about delivering outstanding customer service and possess a proactive attitude, we encourage you to consider this opportunity.