Guest Services Reservation Specialist

2 months ago

Uniondale, New York, United States Blue Sky Hospitality Solutions Full time
Reservation Coordinator

Job Overview: At Blue Sky Hospitality Solutions, the Reservation Coordinator plays a crucial role in managing and overseeing room bookings, ensuring optimal occupancy and revenue while delivering outstanding guest experiences. This position serves as the primary liaison for guests and internal teams regarding room availability and reservations.

Key Responsibilities:
  • Efficiently process room bookings, ensuring precision and compliance with company reservation protocols.
  • Deliver exceptional customer service by addressing inquiries, assisting with bookings, and promptly managing special requests.
  • Allocate rooms based on guest preferences and requests whenever feasible.
  • Monitor room inventory, types, and pricing categories to maximize occupancy and revenue, collaborating with the revenue management team to execute pricing strategies.
  • Manage group bookings, working closely with the sales team and event coordinators to facilitate a seamless reservation process for group attendees.
  • Ensure that rates align with market standards and document any exceptions.
  • Conduct daily reviews of out-of-order rooms.
  • Perform checks for duplicate reservations.
  • Block rooms as necessary on a daily basis.
  • Generate daily reports as required.
  • Coordinate tasks and collaborate with other departments.
  • Organize and manage check-in/pre-registration procedures for arriving groups.
  • Pre-register designated guests and prepare key packets accordingly.
  • Review, track, and accommodate requests for room or check-out modifications when possible, communicating updates to relevant staff.
  • Verify and adjust guest billing as needed.
  • Maintain guest documentation and paperwork.
  • Secure valid payments using appropriate systems.
  • Identify and address any over-commitments.
  • Adhere to quality assurance standards.
  • Foster and maintain positive working relationships with colleagues.
  • Follow up with guests to ensure their needs and requests have been satisfactorily addressed.
  • Assist with the check-in and check-out processes, ensuring a smooth and welcoming experience for all guests.
  • Manage reservation cancellations, modifications, and no-shows in accordance with hotel policies.
  • Promote hotel amenities and upgrades to enhance guest satisfaction and drive revenue.
  • Maintain effective communication with other hotel departments to ensure timely fulfillment of guest needs and requests.
  • Address and resolve guest concerns or complaints related to reservations in a courteous and efficient manner.
  • Keep accurate and current records of reservations, guest information, and relevant statistics, preparing reports as necessary.
  • Ensure all reservations are processed accurately and in line with company policies and procedures.
  • Stay informed about the company’s loyalty program, policies, and procedures to provide guests with accurate information.
  • Receive, document, and relay messages accurately and legibly.
Qualifications and Skills:
  • High school diploma or equivalent; additional education or hospitality-related certification is advantageous.
  • Prior experience in hotel reservations or front office roles is preferred.
  • Familiarity with reservation systems and property management software is beneficial.
  • Strong organizational and management skills, with a focus on task completion.
  • Excellent customer service and communication skills, both verbal and written.
  • Able to thrive in a fast-paced environment, managing multiple tasks simultaneously.
  • Attention to detail and capability to maintain accurate records.
  • Proficient in computer use and basic software applications.
  • Willingness to work flexible shifts, including evenings, weekends, and holidays.

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