Senior Technical Project Manager

4 weeks ago

Coral Springs, Florida, United States Fiserv Full time

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world.

We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely.

Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.

As a key member of the Latin America Project Management Office, you'll ensure the successful delivery of IT solutions to merchant acquiring clients, through project management.

Performance is measured by securing consulting engagements, delivering solutions within budgeted hours, maintaining high utilization rates, achieving client satisfaction, and meeting team goals.

You'll collaborate with business and product stakeholders under light supervision from management within the LATAM IT PMO team.

Key Responsibilities:

  • Take full ownership of projects, leading project meetings, creating work plans, schedules, estimates while providing analysis and regular status reports as the main point of contact to external clients in the merchant acquiring sector
  • Plan, establish, and maintain multiple projects, while identifying and resolving problems, tracking progress, monitoring project performance, managing vendor tasks and deliverables, and providing technical guidance to the project team
  • Participate in cross-functional projects, including authoring scope and solution documents, building relationships with stakeholders, championing innovation and product development, and engaging all applicable functional areas and business units
  • Focus on the customer (at all levels of the organization), leverage Fiserv's project management methodology as appropriate, champion a disciplined culture, and understand the importance of culture change management

Requirements:

  • 6+ years of experience in a similar role, including leading and managing teams, setting goals, and overseeing the successful execution of projects in the merchant acquiring sector
  • 6+ years of experience overseeing the successful execution of projects, developing project management standards, and leading teams to a successful delivery
  • 6+ years of experience in the merchant acquiring and Payment Acceptance industry, including an understanding of Card Schemes processing
  • 6+ years of experience communicating with project teams, stakeholders, and managing expectations of senior management
  • 6+ years of experience using Excel to assess project data, identify trends, and make data-driven decisions
  • 6+ years of experience managing numerous concurrent projects in Waterfall, Agile and Hybrid methodologies
  • Bilingual in English and Spanish and/or Portuguese

Preferred Qualifications:

  • Project Management Professional certification (PMP)
  • Certified Scrum Master or equivalent certification (CSM)

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

We are an Equal Opportunity Employer and welcome diversity in our workforce.

Please contact us to request accommodation.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please be aware of fraudulent job postings that are not affiliated with Fiserv.

Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address.

We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call.

We won't ask you for sensitive information nor will we ask you to pay anything during the hiring process.

We also won't send you a check to cash on Fiserv's behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI's Internet Crime Complaint Center.

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