Lead Supervisor I Coach Outlet Lee

7 days ago

Auburn, Alabama, United States Tapestry Full time
Job Title: Lead Supervisor I Coach Outlet Lee

Join the Tapestry team as a Lead Supervisor I Coach Outlet Lee and be part of a global fashion house that values inclusivity and creativity. As a key member of our store team, you will be responsible for driving sales and operational processes to achieve business goals.

Key Responsibilities:
  • Model behaviors that directly impact all aspects of our Company's business: Sales and Operational Processes.
  • Represent Coach at its highest standards and serve as a true utilitarian player, adapting to all roles within the store environment.
  • Understand organizational objectives and make decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values.
  • Endorse, model, and develop team to deliver Coach's Selling and Service expectations.
  • Enforce sales strategies, initiatives, and growth across all categories.
  • Work with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results.
  • Leverage floor supervisor assignment responsibilities to deliver strong metrics; remain results-driven, including through team selling and selling to multiple customers.
  • Productivity Management: hold sales team accountable for personal sales.
  • Maximize clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitor process over time to achieve business goals and objectives.
  • Build credibility and trust with team, as well as with customers - serve as a personal fashion advisor to deliver business results.
  • Create positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach's Guide to Style.
  • Act as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e., charity events, local associations, mall initiatives).
  • Sensitive to customer and team needs and tailor approach by reading cues.
  • Solution-oriented and forward-thinking in resolving customer issues; partner with Store Manager(s) and/or District Manager as appropriate.
  • Develop both self and individual product knowledge skills and remain aware of current collections.
  • Understand the positive sales impact staffing has on the business and recruit accordingly.
  • Coach, develop, and motivate the team on a daily, weekly, and monthly basis to meet goals and utilize Company tools; delegate and empower others and encourage individual growth.
  • Welcome feedback and adapt behaviors; create short and long-term goals to achieve personal metrics and performance development.
  • Regularly provide feedback to others; coach performance to a higher standard; provide constructive feedback to Store Manager(s) and Assistant Store Manager(s).
Requirements:
  • 1-3 years of previous retail experience (cashier/stock experience, sales, etc.) preferably in a luxury retail service environment.
  • High school diploma or equivalent; college degree preferred.
  • Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS, and Internet), utilize walkie-talkie, understand and read price and product release sheets.
  • Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.
  • Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit https://www.tapestry.com/careers for more information.

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