Clinical Support Representative II

3 days ago


Lebanon, Pennsylvania, United States Dartmouth Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Clinical Support Representative II to join our team at Dartmouth Health. This role will provide exceptional support to our patients, clinicians, and staff by ensuring accurate and efficient patient registration, scheduling, and cash management processes.

Key Responsibilities
  • Provide professional and courteous service to patients, clinicians, and staff
  • Accurately and efficiently register patients, manage cash transactions, and schedule appointments
  • Utilize referral management to initiate and acquire inbound and outbound referrals
  • Support clinical requests by initiating orders and prior-authorizations
  • Communicate effectively with patients, clinicians, outside providers, and facilities
Requirements
  • High School Diploma and/or a minimum of two years customer service experience in a medical office setting
  • Excellent interpersonal and communication skills
  • Ability to work with minimal supervision and demonstrate critical thinking and independent judgment
  • Working knowledge of patient registration, cash management, and scheduling
Work Environment

This role is Monday through Friday, with a focus on providing exceptional support to our patients and staff. We are an equal opportunity employer and welcome applications from diverse candidates.



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