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Bilingual Spanish Care Team Associate
2 months ago
Welcome to Sedgwick: Where Compassion Drives Our Mission
A career with Sedgwick offers more than just employment; it provides an opportunity to be part of a company that prioritizes individual value, offering flexibility, support, and pathways for professional growth. We foster an environment that embraces diversity and inclusion, making a meaningful difference in people's lives through our dedicated service to organizations.
Position Title: Entry-Level Care Team Associate (Bilingual Spanish)
Essential Qualifications:
- Fluency in Spanish for managing incoming inquiries and proficiency in English for internal communications.
Benefits You Will Receive:
- Stable work environment, available in both office and remote settings.
- Comprehensive training program designed for success.
- Mentorship and career development guidance.
- Opportunities for professional advancement.
- Diverse benefits package tailored to your needs.
Role Summary:
The primary responsibility is to deliver exceptional service to callers regarding claims, ensuring efficiency and precision in the claims process.
Are You the Right Fit?
We are looking for enthusiastic and empathetic individuals who thrive in a collaborative environment, demonstrate initiative, and are focused on customer satisfaction and problem-solving.
Key Duties:
- Deliver outstanding customer service and internal assistance.
- Serve as a bridge between customers and team members.
- Document all interactions and resolutions meticulously.
- Educate customers on processes and expected timelines.
- Investigate and respond to customer feedback effectively.
- Assist in identifying trends and implementing solutions.
- Carry out various administrative responsibilities.
Required Qualifications:
- High school diploma or GED equivalent.
- Strong communication and organizational capabilities.
- Proficiency in Microsoft Office applications.
- Previous experience in clerical or customer service roles is preferred.
What We Provide:
- World-class training initiatives.
- Mentorship and career support.
- Opportunities for professional growth.
- Comprehensive benefits package.
Application Procedure:
The application process includes a recorded video interview. Upon submission, you will receive confirmation via email. If you do not receive a response, please log into your account to reapply. We carefully review applications and will reach out to suitable candidates directly.
Work Environment Requirements:
- Physical: Proficient use of computer keyboard.
- Auditory/Visual: Effective hearing, vision, and verbal communication.
- Mental: Strong analytical and problem-solving abilities.
Sedgwick is an Equal Opportunity Employer and maintains a Drug-Free Workplace.
Embrace Your Potential
If you are passionate about this role and believe you possess the necessary skills, even if you do not meet every qualification, we encourage you to consider applying. Sedgwick values diversity and recognizes the unique strengths that each individual contributes.
