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Technical Support Specialist
2 months ago
We are seeking a full-time, direct-hire IT Support Analyst to join a dynamic organization. This position is primarily on-site with the option for remote work one day a week. In this role, you will be responsible for managing support tickets by diagnosing and resolving issues related to networks, desktops, mobile devices, and software applications. The ideal candidate will possess approximately 2 years of technical support experience and will thrive in a modern office environment.
Key Responsibilities:
- Address and resolve IT support tickets efficiently.
- Maintain a professional demeanor while interacting with various business users, including technicians and executives.
- Utilize ticketing systems such as ServiceNow for tracking and managing support requests.
- Manage Active Directory user accounts, including creation, deletion, and password resets.
- Troubleshoot O365 issues, with a preference for experience in Entra ID.
About the Company: Perceptive Recruiting, LLC, based in Greenville, SC, has over 25 years of experience in technology recruitment. We prioritize building strong relationships with our clients to ensure the right cultural and technical fit for each role. Our team provides guidance throughout the interview process to enhance your chances of success. We are an equal opportunity employer.