Cloud Solutions Architect Manager

4 weeks ago


Cranberry Isles, Maine, United States NetApp Full time

Job Title: Cloud Solutions Architect Manager

We are seeking an experienced Cloud Solutions Architect Manager to lead our team of Cloud Solution Architects (CSAs) at NetApp. As a key member of our Data Services team, you will be responsible for driving preference for our primary storage platforms through a consolidated set of data protection and governance offerings.

Key Responsibilities:

  • Hire and manage CSA talent and grow the team strength across geographies.
  • Act as a key escalation point for the CSA team and external stakeholders, balancing priorities across product, support, and field initiatives.
  • Cultivate and expand strategic partnerships with essential business stakeholders, including sales, support, engineering, and product management teams.
  • Conduct gap analyses to align team capabilities with business requirements, and devise training and risk mitigation strategies.
  • Engage with top customers to develop strategies that bolster NetApp's value and presence in key accounts.
  • Lead CSA involvement in product planning, representing customer perspectives as well as providing technical and industry expertise.
  • Oversee technical direction and management of programs that the CSA team directly runs to promote product growth.

Requirements:

  • Bachelor's degree in computer science, engineering, or a related technical field.
  • At least 7 years of experience in either Post-Sales, Technical Customer Success, or Professional Services role.
  • Proven experience (+3 years) in managing technical teams within cloud computing, enterprise IT or a related field, with globally dispersed teams.
  • Deep understanding of cloud services, industry standards, and technical acumen to guide product strategy, with hands-on experience with one of the hyperscalers (AWS, Azure, GCP).
  • Strong leadership skills with the ability to inspire and mentor a team, while managing performance and employee development.
  • Customer obsession demonstrated building a strong understanding of customer problems and building capabilities that help resolve their pain points.
  • Excellent communication and interpersonal skills, with experience in stakeholder management (customers, internal cross-functional teams and external partner teams).
  • Ownership mentality – demonstrated end to end ownership, accountability, and a desire to lead from the front when required to achieve the desired outcome.
  • Data-driven mindset, leveraging various data sources to make informed decisions.
  • Proven experience developing and overseeing internal and external business processes.
  • Experience with NetApp ONTAP or equivalent enterprise data storage solutions – advantage.


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