Technical Support Specialist IV

6 days ago


Rock Island, Illinois, United States Beat Full time

Job Title: Technical Support Specialist IV

About the Role

We are seeking a highly skilled Technical Support Specialist IV to join our team. This role requires a minimum of seven years of experience in troubleshooting and resolving technical issues for end-users.

Responsibilities:

• Troubleshoot hardware and software problems in person and remotely, documenting solutions.
• Monitor backups and maintenance logs to ensure system stability.
• Provide support to end-users via phone or tickets for applications, hardware, software, and networking issues.
• Create user documentation and knowledge base articles to aid in problem-solving.
• Collaborate with other teams to resolve server, common user applications, desktop services, and network connectivity issues.

Requirements:

A successful candidate will possess a strong understanding of technical concepts, excellent communication skills, and the ability to work in a fast-paced environment. They will also have a high level of technical expertise, particularly in hardware and software troubleshooting.

Benefits:

This role offers a competitive salary of $70,000 per annum, commensurate with experience. Additionally, we provide a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional growth and development.

Location:

This position is available in multiple locations across the country, including Rock Island IL, Fort Huachuca AZ, Fort Detrick MD, and others.



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