Shortage Control Specialist
2 weeks ago
About the Position:
As a Shortage Control Specialist, you will play a critical role in reducing losses and creating a safe shopping environment for our customers. You will work closely with our store management team to implement effective loss prevention strategies and provide excellent customer service.
Key Responsibilities:
- Maintain a strong command presence at store entrances, exits, and high-risk areas.
- Provide a confident, friendly, and energetic greeting to every customer entering or exiting the store.
- Monitor the entrance area for the entire duration of every shift, focusing on reducing opportunities for theft and shoplifting.
- Identify and report theft incidents and/or suspicious subjects to the Manager on Duty.
- Support training associates on shortage reduction programs and processes.
Essential Qualifications:
- 1+ years of experience in customer service, hospitality, retail, AP/LP, or Operations is preferred.
- Ability to stand and walk for extended periods of time and to visually monitor store environment.
- Excellent communication and leadership skills, with a focus on building trust and respect among customers and associates.
Benefits Package:
The estimated salary range for this position is $12 - $18 per hour, depending on location and experience. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law.
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