Community Services Manager

1 week ago


Delano, California, United States Fairstead Full time

Role Summary

The Community Services Manager plays a vital role in ensuring the overall success of our properties, focusing on community engagement, resident satisfaction, and operational efficiency. This position offers an estimated salary of $60,000 - $80,000 per year, depending on experience and location.

About the Job

This position requires a skilled professional with three years of management experience, including supervising a team. The ideal candidate will possess COS or CPO certification, a bachelor's degree, and experience in EIV and Yardi systems. Strong communication and interpersonal skills are essential, as this role involves working closely with residents, staff, and external partners.

Key Responsibilities

  • Community Engagement: Develop and implement community programs and events that enhance resident satisfaction and build strong relationships between residents, staff, and external partners.
  • Operational Efficiency: Analyze and improve operational processes to increase efficiency, reduce costs, and enhance resident satisfaction.
  • Resident Satisfaction: Foster positive relationships with residents, responding promptly to concerns and resolving issues in a fair and respectful manner.
  • Team Collaboration: Collaborate with cross-functional teams, including maintenance, accounting, and marketing, to achieve shared goals and objectives.
  • Reporting and Analysis: Provide regular reporting and analysis to senior management, highlighting key trends, challenges, and opportunities for growth and improvement.

Requirements

  • Three years of management experience including supervising a team.
  • COS or CPO certification.
  • Bachelor's degree preferred.
  • EIV experience.
  • Yardi experience preferred.
  • TCS certification for tax credit properties.
  • Experience in Affordable Housing.
  • Proficient in Microsoft Office Suite.
  • Ability to multi-task and meet tight deadlines.

About Fairstead

  • Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities.
  • Headquartered in New York, with offices in Colorado, Florida, and Maryland.
  • Portfolio of over 25,000 apartments across 28 states.

Fairstead's Mission

  • Provide high-quality housing to all regardless of income.
  • Accomplish through an empathetic and innovative approach.
  • Leverage interdisciplinary platform as investor, developer, owner, and operator.

Fairstead's Core Values

  • Empathy.
  • Innovation.
  • Entrepreneurship.
  • Determination.
  • Integrity.


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