Community Services Manager
1 week ago
Role Summary
The Community Services Manager plays a vital role in ensuring the overall success of our properties, focusing on community engagement, resident satisfaction, and operational efficiency. This position offers an estimated salary of $60,000 - $80,000 per year, depending on experience and location.
About the Job
This position requires a skilled professional with three years of management experience, including supervising a team. The ideal candidate will possess COS or CPO certification, a bachelor's degree, and experience in EIV and Yardi systems. Strong communication and interpersonal skills are essential, as this role involves working closely with residents, staff, and external partners.
Key Responsibilities
- Community Engagement: Develop and implement community programs and events that enhance resident satisfaction and build strong relationships between residents, staff, and external partners.
- Operational Efficiency: Analyze and improve operational processes to increase efficiency, reduce costs, and enhance resident satisfaction.
- Resident Satisfaction: Foster positive relationships with residents, responding promptly to concerns and resolving issues in a fair and respectful manner.
- Team Collaboration: Collaborate with cross-functional teams, including maintenance, accounting, and marketing, to achieve shared goals and objectives.
- Reporting and Analysis: Provide regular reporting and analysis to senior management, highlighting key trends, challenges, and opportunities for growth and improvement.
Requirements
- Three years of management experience including supervising a team.
- COS or CPO certification.
- Bachelor's degree preferred.
- EIV experience.
- Yardi experience preferred.
- TCS certification for tax credit properties.
- Experience in Affordable Housing.
- Proficient in Microsoft Office Suite.
- Ability to multi-task and meet tight deadlines.
About Fairstead
- Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities.
- Headquartered in New York, with offices in Colorado, Florida, and Maryland.
- Portfolio of over 25,000 apartments across 28 states.
Fairstead's Mission
- Provide high-quality housing to all regardless of income.
- Accomplish through an empathetic and innovative approach.
- Leverage interdisciplinary platform as investor, developer, owner, and operator.
Fairstead's Core Values
- Empathy.
- Innovation.
- Entrepreneurship.
- Determination.
- Integrity.
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