Customer Service Representative

3 weeks ago


Delano, California, United States 22 Select Full time

About Us

At 22 Select, we strive to deliver exceptional customer experiences that drive growth and positive change. Our team is dedicated to fostering open lines of communication and building long-term relationships with our customers.

Your Role

We are seeking a highly motivated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing first-rate service to our clients, resolving inquiries and issues promptly, and identifying opportunities to upsell and cross-sell our services.

About the Job

The ideal candidate will have excellent communication and interpersonal skills, be able to work effectively in a fast-paced environment, and possess a strong understanding of customer service principles and practices. If you are a results-driven individual who thrives in a dynamic and collaborative setting, we encourage you to apply.

Key Responsibilities:

  • Provide exceptional customer service through various channels, including phone, email, and chat
  • Respond to customer inquiries and resolve issues efficiently and effectively
  • Identify opportunities to upsell and cross-sell our services to existing customers
  • Collaborate with internal stakeholders to ensure seamless customer experience
  • Maintain accurate records and reports to track customer interactions and issue resolution

Requirements:

  • Bachelor's degree in Business Administration or related field
  • Minimum 1 year of customer service experience in a similar role
  • Excellent communication and interpersonal skills
  • Strong problem-solving and analytical skills
  • Able to work effectively in a fast-paced environment

Benefits:

  • Ongoing training and development opportunities
  • Competitive salary: $50,000 - $65,000 per annum
  • Comprehensive benefits package, including health insurance and retirement plan
  • Flexible work arrangements, including remote work options
  • Opportunities for career advancement and professional growth


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