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Customer Service Representative
2 months ago
Pattons is seeking a highly skilled Customer Service Specialist to join our Parts department in Charlotte, NC. As a key member of our team, you will be responsible for providing exceptional customer service, processing parts orders, and coordinating shipping and receiving activities.
Key Responsibilities:- Customer Service: Provide timely and effective support to internal and external stakeholders, communicating part specifications, sales orders, and acknowledgments, as well as inventory availability, lead times, and pricing.
- Parts Research: Research part numbers and adjust coding and cost/pricing as needed in our system.
- Order Processing: Understand ordering trends and process customer purchase orders with a high sense of urgency.
- Quoting and Communication: Gather critical information and enter quoting for customer review, maintaining clear communication throughout the life of an order.
- Inventory Management: Assist with inventory cycle counts and ERP management.
- Education: High school diploma or equivalent.
- Experience: 3+ years in material handling or a similar position, preferably in an industrial, distribution, or warehouse setting.
- Background: Background in manufacturing or industrial supply chain.
- Skills: Strong experience in a customer-facing role, providing inquiry assistance, and advanced Microsoft Excel ability.
- Software Proficiency: Proficient in Infor ERP LN or equivalent SAP ERP/inventory management system.
- Desirable Qualifications: Specific product knowledge with air compressors or HVAC components or controls, familiarity with the air compressor industry, strong interpersonal skills, analytical and decision-making skills, and keen attention to detail.
