Senior Manager

5 days ago


Jacksonville, Florida, United States Fanatics Full time

About the Role:

Fanatics, a leading global digital sports platform, is seeking a Senior Manager - Invoice-to-Cash Operations to lead a team in B2B billing, cash applications, credit, and collection of receivables. The successful candidate will be responsible for establishing policies and procedures, implementing best practices, and ensuring timely billing and collections while protecting the organization against unnecessary risk and bad debt exposure.

Key Responsibilities:

  • Manage team resources and prioritize activities to drive operational excellence, improve key performance indicators (KPIs), and service level agreements (SLAs).
  • Lead the monthly, quarterly, and year-end AR closing processes, Sarbanes Oxley Act (SOX) controls, and completion of internal and external audit requirements.
  • Oversee research and analysis on customer deductions, including shortage claims, pricing differences, and contractual allowances.
  • Partner with Sales, Credit, and Legal to accommodate credit needs, mitigate credit risks, and timely resolution of issues and disputes.
  • Organize workload for staff, ensuring adequate backup and training plans, and segregation of duties controls.
  • Maintain process documentation, ensuring process changes are incorporated, reviewed, and approved in a timely manner.
  • Build relationships with key Fanatics customers and internal departments to ensure timely resolution of customer issues.
  • Hire, mentor, and develop team members.

Requirements:

  • Ability to build solid working relationships with internal and external customers at all levels.
  • Bachelor's Degree with 6+ years of similar invoice-to-cash experience in a large organization.
  • ERP system experience, such as SAP, Oracle, Workday, or D365, is strongly preferred.
  • 5+ years' experience leading an Accounting/Finance/Shared Service team.
  • Strong Excel skills, including LOOKUP and PivotTables.
  • Hybrid role, with 4 days in-office and 1 day remote work per week.


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