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Mortgage Operations Associate
2 months ago
About Neighbors Credit Union
Neighbors Credit Union is a reputable, not-for-profit financial organization dedicated to serving its members since its inception in 1928. Our commitment lies in delivering exceptional member experiences through innovative financial products, outstanding service, and reliable guidance, while also enhancing our community through financial literacy initiatives.
Your Role
As a representative of Neighbors Credit Union, you will embody our mission and values in every interaction. Your focus will be on providing exemplary service to both internal and external members, acting with integrity, and ensuring a seamless experience for all.
Key Responsibilities
- Manage the processing of first and second mortgage loans, overseeing various closing and post-closing activities. This role demands meticulous attention to detail, a strong sense of urgency, and the ability to collaborate effectively with our origination team and external partners.
- Facilitate the mortgage loan process from application to closing, ensuring timely communication with all stakeholders involved.
- Oversee mortgage closing and post-closing functions, verifying that all documentation is accurate and complete.
- Efficiently handle a queue of mortgage applications daily to ensure prompt follow-up.
- Collaborate with the origination team and other departments to ensure a smooth process.
- Maintain a strong focus on accuracy and detail in all tasks.
- Manage multiple responsibilities simultaneously while meeting deadlines in a dynamic environment.
- Ensure compliance with all regulatory standards and internal policies.
- Perform additional duties as required.
- Empowerment: We strive to elevate our members' financial well-being by understanding their needs and providing tailored solutions.
- Trust: We build trust through expertise in personal finance and by creating meaningful connections with our members.
- Simplicity: We aim to streamline processes and enhance the member experience by providing clear and accessible guidance.
- 1-2 years of experience in processing or closing conventional mortgage loans.
- Familiarity with secondary market underwriting guidelines.
- Knowledge of compliance regulations.
- Experience with FHLB funding and servicing is a plus.
- High school diploma or equivalent.
- Excellent verbal and written communication abilities.
- Proficient in computer applications and software.
- Ability to thrive under pressure and meet deadlines.
- Strong problem-solving skills in unique borrower situations.
- Ability to interact effectively with all levels of staff and management.
- Willingness to learn and adapt to various tasks.
This full-time position offers a comprehensive benefits package, including medical, dental, and vision coverage, along with an annual incentive plan. Opportunities for career advancement and professional development are available.
Schedule
Standard work hours are Monday through Friday, 8:00 AM - 5:00 PM.