Help Desk Specialist
4 weeks ago
Job Summary
We are seeking a skilled Help Desk/Support Specialist to join our team at Core One. This role requires a TS/SCI w/ Poly clearance and involves providing technical assistance to computer system users, including the use of computer hardware and software.
Key Responsibilities
- Record incidents and provide support to users
- Provide a total customer support service as a single point of contact for all issues relating to IT and IS services
- Provide technical assistance to computer system users, including the use of computer hardware and software
- Maintain a service perspective, including an understanding of relationships, dependencies, and requirements of hardware and software components
- Answer questions or resolve computer problems for clients in person, via telephone, or from a remote location
Requirements
- Active TS/SCI w/ Poly Clearance
- An Associate's degree in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline related to the specific skill
- A Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline related to the specific skill
- A Master's degree in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline related to the specific skill
- A Doctorate in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline related to the specific skill
- Professional years of experience may be substituted for specialized years of experience at a ratio of three (3) years of general experience within an occupation for one (1) year of specialized experience
- Relevant certifications will be considered equivalent to three (3) months of specialized experience
Levels
- Developmental:
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