Security and Guest Services Specialist
3 weeks ago
Job Summary:
We are seeking a highly skilled Security Guard to join our team at Holiday Inn Club Vacations. As a Security Guard, you will be responsible for ensuring the safety and security of our guests, owners, and team members. This is an exciting opportunity to work in a dynamic and fast-paced environment where no two days are ever the same.
About Us:
Holiday Inn Club Vacations is a leading provider of vacation ownership services, offering a unique blend of quality accommodations, exceptional service, and unparalleled value. We are committed to delivering unforgettable experiences for our guests and creating lifelong memories.
Responsibilities:
- Guest Service: Provide outstanding guest service, greeting visitors warmly and offering advice and guidance regarding the resort.
- Safety and Security: Patrol the resort to ensure the safety and security of guests, team members, and assets, taking immediate action to correct any safety hazards or cleanliness issues.
- Emergency Response: Act as a first responder to all guest and team member accidents and injuries on property, administering first aid and contacting emergency services when necessary.
- Communication: Field all security calls and dispatch accordingly, liaising with emergency services when appropriate and escalating issues in a timely and professional manner.
Requirements:
- Certifications: Obtain and maintain current First Aid, CPR, and AED certificates, as well as a valid LV Metropolitan Non-Gaming Sheriff's Work Card and Alcohol Awareness Card.
- Experience: Two years of Security, Hotel, or customer service experience with high customer contact preferred.
- Education: Strong customer service background and a guest-focused posture and attitude.
What We Offer:
- Competitive Salary: $45,000 - $55,000 per annum, depending on experience.
- Benefits: Comprehensive medical, dental, and vision benefits, 401K matching, growth opportunities, and more.
- Culture: Join a dynamic and supportive team that values innovation, teamwork, and customer satisfaction.
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