Mental Health Support Specialist

3 days ago

Cincinnati, Ohio, United States Assure Health LLC Full time
Job Title: Mental Health Support Specialist

We are seeking a highly skilled and compassionate Mental Health Support Specialist to join our team at Assure Health LLC. As a key member of our administrative team, you will play a vital role in providing exceptional support to our clients and ensuring the smooth operation of our mental health services.

Responsibilities:
  • Conduct benefits and eligibility checks with insurance providers to ensure seamless client support.
  • Ensure credit card information is up-to-date and clients are prepared for their sessions.
  • Track, follow up, and schedule inbound referrals to ensure timely and effective support.
  • Provide backup support to our Counseling and Psychiatry coordinators, answering phones and scheduling patients as needed.
  • Serve as a front office resource, handling questions and concerns to prevent larger issues and ensure a positive client experience.
  • Advise patients on co-payments, referral authorizations, and other essential details to ensure they are prepared for their sessions.
  • Confirm insurance details and assess patient eligibility to ensure accurate billing and support.
  • Respond to and interact with a variety of individuals, including clients, referring providers, and administrative team members.
Requirements:
  • Associate's degree preferred or high school diploma with experience in healthcare and/or insurance office settings.
  • Self-starter with exceptional customer service skills and a track record of handling difficult conversations.
  • Coachability and willingness to adapt based on learning and needs.
  • Problem-solving skills, with the ability to think independently and offer solutions.
  • Experience with insurance and billing practices in a healthcare setting, with the ability to navigate multiple systems simultaneously.
What We Offer:
  • $20 per hour
  • Health, vision, and dental benefits
  • Paid time off and holidays
  • HSAs with employer match
  • Dependent care FSA
  • Employer-paid life and AD&D insurance
  • Short-term and long-term disability insurance
  • WellWorks wellness program
  • Employee assistance program
  • 401k with employer match

Assure Health LLC is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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