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Breakfast Attendant

2 months ago

Saddle River New Jersey, United States Residence Inn Saddle River Full time
Job Summary

We are seeking a highly skilled and attentive Breakfast Attendant to join our team at Residence Inn Saddle River. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests in the complimentary breakfast area.

Responsibilities
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Ensure quality control of menus with regard to cleanliness and appearance.
  • Clear, clean, and reset tables/hotel spaces per client request or management instruction.
  • Accommodate any special requests made by a guest and offer appropriate alternatives when necessary.
  • Communicate with all departments regarding in-house VIPs.
  • Support all areas of the beverage and food service as necessary.
  • Have a complete knowledge of standards of service for receiving a room service order.
  • Have a thorough knowledge of menus and current specials in all applicable departments.
  • Perform opening and closing procedures and side work duties according to station rotation assignment.
  • Answer questions about the hotel, the hotel-brand standards, guest expectations, the unique characteristics of the hotel, local area attractions, and things to do.
  • Perform any other duties or attend meetings as requested by management.
Requirements
  • Ability to perform job function with attention to detail, speed, and accuracy.
  • High School diploma or equivalent and/or experience in a hotel or a related field preferred.
  • Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends, and holidays.
  • Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPS as required by property.
  • Must be able to obtain and provide Food Handlers card as required by city/county/state.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Ability to handle stressful situations in a calm, professional manner.
  • Understanding of hotel products and guest services.
  • Ability to communicate professionally with guests and fellow team members.
  • Demonstrates a positive attitude and a desire to be of service to others.
  • Possess a basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
  • Ability to read, comprehend, and write simple instructions and/or short correspondence and memos.
  • Ability to effectively deal with customers and staff while executing high levels of patience, tact, and diplomacy.