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Assistant Manager of Valet and Parking Services
2 months ago
POSITION SUMMARY
The Assistant Manager of Valet and Parking Services will support the Valet and Parking Manager in overseeing all functions of the valet department and parking operations.
The main objective will be to provide outstanding customer service, enhance parking efficiency, and uphold a high standard of professionalism and guest satisfaction.
KEY RESPONSIBILITIES
The following duties and responsibilities may be assigned as necessary:
Support the Valet and Parking Manager in managing the overall operations of the valet and parking department, including staff, processes, and equipment.
Assist in the creation and implementation of valet policies, procedures, and performance metrics to ensure a consistent and high-quality service experience.
Motivate and lead a team of attendants, offering guidance, training, and continuous coaching to foster a high-performance culture.Promote a commitment to exceptional customer service, focusing on professionalism, courtesy, and meticulous attention to detail.
Conduct regular performance assessments and provide constructive feedback to attendants, acknowledging successes and identifying areas for growth.
Establish and uphold a high standard of customer service, ensuring guests receive a warm welcome, efficient parking services, and a positive experience from arrival to departure.
Address guest inquiries, concerns, and complaints promptly and professionally, taking appropriate actions to resolve issues and exceed expectations.
Assist in implementing guest satisfaction measurement tools and procedures, regularly reviewing feedback to identify trends, areas for enhancement, and opportunities to improve the guest experience.
Maximize parking capacity by managing vehicle flow, ensuring efficient parking and retrieval processes, and optimizing space utilization.
Monitor and ensure the functionality of parking equipment, coordinating repairs or replacements as necessary.
Implement and enforce safety protocols and traffic regulations, ensuring the safe handling of vehicles and the well-being of guests and staff.
Collaborate with other departments, such as front desk, concierge, and security, to ensure seamless coordination and guest experiences.
Additional duties and responsibilities may be added or modified as deemed necessary.
QUALIFICATIONS
To successfully perform this role, an individual must be able to meet each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Must be at least 21 years of age.
High School diploma or equivalent required.
Minimum of one (1) year of experience in Front Services for a large-scale, luxury resort.
Demonstrated experience in a front service or guest services role within a luxury hotel or high-end resort, with previous supervisory experience preferred.
Proficient with Skidata, Hotsos, and HMS is a plus.
Highly motivated and energetic personality with a strong commitment to excellence in hospitality.
Ability to maintain composure in busy and stressful situations.
Ability to manage, prioritize, and delegate multiple projects simultaneously in a fast-paced environment.
Ability to maintain confidentiality of sensitive guest and company information.
Excellent communication and interpersonal skills, with a polished and professional demeanor.
Customer-centric mindset with a passion for delivering exceptional and personalized guest experiences.
Proficiency in using front office and guest service systems, as well as Microsoft Office Suite (Word, Excel, Outlook).
Knowledge of local attractions, events, and cultural offerings to provide informed recommendations to guests.
Ability to actively influence and drive collaboration with individuals or groups at various levels within and outside of the organization.
Ability to provide leadership and direction contributing to the success of the organization through engaging, developing, and mentoring individuals and teams.
Demonstrated ability in maintaining consistent, high-quality service levels.
Strong leadership skills and the ability to organize effectively, delegate responsibility, solve problems quickly, and communicate clearly.
Must be willing and able to work a flexible schedule, including nights, holidays, and weekends.
Work in a fast-paced, busy, and somewhat stressful environment.
SUPERVISORY RESPONSIBILITIES
This position supervises all line-level positions within the Valet and Parking department.
DIVERSITY COMMITMENT
Fontainebleau Las Vegas is dedicated to fostering an inclusive environment and sense of belonging for all Members.
We believe our workforce should reflect the diverse communities we serve, and that diverse voices should be integrated into our work.
We promote a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company.
By advocating these values and continuously seeking improvement, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.
CERTIFICATES, LICENSES, REGISTRATIONS
Members must be able to qualify for licenses and permits required by federal, state, and local regulations.
LANGUAGE SKILLS
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.
REASONING ABILITY
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls.
The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.Members could be exposed to an environment containing unrestricted secondhand tobacco smoke.
PAY TRANSPARENCY
Fontainebleau Las Vegas believes in developing and supporting our talent into the future.
Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success.
We strive to provide market-competitive compensation.Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.
In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program.
The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.
SALARY
$50000 per year - $60000 per year
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