Valet Parking Service: Cashier And Customer Service Expert
3 weeks ago
We are seeking a highly skilled and enthusiastic Valet Cashier and Customer Service Associate to join our team at MGM Resorts International.
Key Responsibilities:
- Provide exceptional customer service to all guests at the Valet areas, ensuring a warm and welcoming experience.
- Monitor and direct traffic in designated areas, ensuring safety equipment is used and guests are assisted efficiently.
- Accommodate guests requiring special assistance, such as issuing scooters and wheelchairs.
- Input incoming valet tickets into the computerized system and maintain on-hand cash.
- Perform ticket reconciliation at the end of the shift to ensure all retrieved vehicles are taken out of the system.
- Maintain a clean and safe working area by picking up trash, sweeping valet areas, and keeping valet booths clean.
- Respond effectively to guest inquiries in person or via phone, providing excellent guest service.
- Respond to and resolve guest complaints in a timely manner, creatively solving problems within scope of authority.
Requirements:
- Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.
- Able to effectively communicate in English, in both written and verbal forms.
- Ability to work various shifts, including weekends and holidays.
Benefits:
- Wellness incentive programs to help you stay healthy physically and mentally.
- Access to company hotel, food and beverage, retail, and entertainment discounts.
- Free parking on shift.
- Healthcare, financial, and time off benefits.
- Professional and personal development through programs and networking opportunities.
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