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Customer Service Representative

1 month ago

Barboursville, United States Dave & Buster Full time

Job Summary:

Dave & Buster's is a unique entertainment destination that offers a dynamic and fast-paced work environment. As a Customer Service Representative, you will be responsible for providing exceptional guest experiences, ensuring the maintenance and repair of games and equipment, and contributing to a positive and inclusive team culture.

Key Responsibilities:

  • Deliver outstanding guest service, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Maintain the cleanliness and organization of the midway, ensuring a safe and enjoyable environment for guests.
  • Perform routine maintenance and repairs on games and equipment, working collaboratively with the technical team to resolve technical issues.
  • Assist with the stocking, displaying, and securing of merchandise, ensuring that all areas are well-stocked and visually appealing.
  • Conduct regular inventory checks and report any discrepancies to management.
  • Participate in daily, weekly, and monthly maintenance tasks, including cleaning and organizing the tech room and storage areas.
  • Assist with general store maintenance and repairs, working collaboratively with the facilities team.
  • Develop and maintain a positive and inclusive team culture, fostering open communication and collaboration among team members.

Requirements:

  • High school diploma or equivalent required; technical or electrical skills preferred but not required.
  • Ability to work a flexible schedule, including days, nights, and weekends.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and team members.
  • Ability to lift and carry up to 30 pounds, work in a fast-paced environment, and stand for long periods of time.

What We Offer:

  • A competitive salary and benefits package, including medical, dental, and vision coverage.
  • A fun and dynamic work environment, with opportunities for professional growth and development.
  • A team-oriented culture, with a focus on collaboration and open communication.