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Room Attendant

2 months ago

Houston, Texas, United States Residence Inn Houston Dt Conv. Full time

Position Overview:

The Room Attendant - Intensive Cleaning plays a crucial role in ensuring that guest accommodations, corridors, and communal spaces are kept in pristine condition. This position involves daily servicing of guest rooms in line with established hotel protocols, including the stocking of necessary supplies and the replacement of linens, all while adhering to company standards and safety regulations. Additionally, this role encompasses deep cleaning tasks within guest rooms, complementing routine maintenance efforts.

Key Qualifications:

  • High School diploma or equivalent; experience in hospitality or a related field is preferred.
  • Strong attention to detail and effective communication skills, both verbal and written.
  • Ability to clearly convey information and ideas.
  • Quick and accurate decision-making skills in evaluating various options.
  • Ability to perform well under pressure in a fast-paced environment.

Primary Responsibilities:

  • Engage with guests and colleagues in a friendly, service-oriented manner.
  • Maintain consistent attendance in accordance with company standards, with scheduling flexibility based on hotel needs.
  • Uphold high standards of personal grooming and appearance, including wearing the designated uniform and name tag.
  • Adhere to all company policies and regulations to promote safe and efficient hotel operations.
  • Thoroughly clean and replenish the designated number of guest rooms during each shift.
  • Complete all preparatory cleaning tasks, including organizing guest supplies, cleaning materials, and linens for the housekeeping cart.
  • Remove all waste and soiled linens from guest accommodations.
  • Perform additional tasks as assigned by supervisors or management.
  • May require disassembly of furniture or items in guest rooms for deep cleaning purposes.
  • Deep cleaning responsibilities may include changing air conditioning filters, cleaning AC coils, touching up paint on walls and moldings, repairing scratched furniture, or rehanging sliding doors.

Property Information:

This hotel, located in a vibrant urban center, is pet-friendly and offers complimentary Wi-Fi. Each room is equipped with a full kitchen, including a refrigerator, microwave, stovetop, and dishwasher, along with amenities such as cable TV, a sofa bed, ironing facilities, and a work desk.

Guests can enjoy access to a fitness center with a variety of exercise equipment, as well as laundry facilities and a business center for added convenience.

A complimentary breakfast buffet is provided each morning, and free beverages and appetizers are available during select evening hours. A grocery shopping service is also offered at no additional cost.

Company Overview:

As a leader in third-party hotel management, our expanding portfolio includes over 1,550 hotels across all 50 states and 22 countries, featuring a range of international lodging brands, luxury hotels, destination resorts, and lifestyle properties. Our dedicated associates are committed to delivering exceptional service and achieving outstanding results, thriving in a culture that inspires excellence.

Employee Benefits:

After an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:

  • Daily Pay options available.
  • Medical, Dental, and Vision Insurance.
  • Short-Term and Long-Term Disability Coverage.
  • Life Insurance and Accidental Death & Dismemberment Insurance.
  • Paid Time Off.
  • Employee Assistance Programs.
  • 401k Retirement Savings Plan.