Account Management Specialist

20 hours ago


Las Cruces, New Mexico, United States MCI Careers Full time

**About MCI Careers:**

MCI Careers is a leading provider of business process outsourcing services. We help companies take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.

**Job Description:**

We are seeking an Account Management Specialist to join our team at MCI Careers. As a specialist, you will be responsible for managing customer relationships, identifying opportunities to increase revenue, and resolving customer issues.

**Key Responsibilities:**

  • Account Management: You will utilize systems and technology to complete account management tasks accurately.
  • Sales Call Handling: You will handle inbound and outbound contacts in a courteous, timely, and professional manner.
  • Customer Service: You will listen to customers, understand their needs, and resolve customer issues.
  • Data Entry and Research: You will research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable.

**Requirements and Qualifications:**

  • Education: High school diploma or equivalent required.
  • Experience: One year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment preferred.
  • Skills: Excellent communication skills, ability to read and speak English fluently, highly reliable, and punctual.

**Benefits and Compensation:**

You will receive a competitive salary of $15.00 per hour, paid time off, regular raises, advancement opportunities, fun work environment, casual dress code, cash and prize contests, medical, dental, and vision coverage options, and more



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