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Sales and Operations Studio Leader

2 months ago

Olathe, Kansas, United States Austin Fitness Group Full time
Studio Sales and Operations Manager

POSITION SUMMARY

The Studio Sales and Operations Manager is responsible for overseeing all facets of membership growth, retention strategies, employee training, and achieving sales targets. This role involves recruiting, onboarding, and supervising team members, as well as setting and tracking daily, weekly, and monthly objectives while ensuring exceptional customer service and effective task management. The Studio Sales and Operations Manager will also handle the entire employee lifecycle, providing ongoing coaching, conducting annual performance evaluations, and recognizing top performers.

BENEFITS OFFERED
  • Complimentary Premier Orangetheory Fitness membership for you and a dependent
  • Health and Wellness insurance
  • 401k Retirement plan upon eligibility
  • Paid Time Off and Holidays
  • Opportunities for professional growth
  • Monthly sales bonuses and bi-weekly commission incentives based on performance
  • Supportive and collaborative company culture
KEY RESPONSIBILITIES
  • Sales and Operations Oversight: Effectively manage and surpass OTF sales and operational budgets, ensuring compliance with business policies and driving revenue growth.
  • Team Leadership and Development: Guide and mentor OTF staff, ensuring high performance through effective training, assessment, and support.
  • Sales Strategy Implementation: Coordinate sales initiatives, oversee the sales process, and maintain OTF class sizes through promotional activities.
  • Customer Service and Community Engagement: Deliver outstanding customer service, resolve issues promptly, and organize events to boost community involvement.
  • Operational Excellence: Enforce corporate policies, maintain front desk operations, and ensure the facility is clean, well-maintained, and operationally efficient.
  • Performance Monitoring and Improvement: Conduct staff performance evaluations, track KPIs, and implement strategies for ongoing enhancement in sales, service, and operations.
QUALIFICATIONS
  • Demonstrated High Performance: Exhibit a competitive drive and achieve results at a high level.
  • Effective Management Skills: Ability to prioritize, organize, and complete tasks efficiently, including handling challenging customer and employee situations.
  • Interpersonal and Communication Skills: Build effective connections with members, the community, and the public. Possess strong written and verbal communication abilities.
  • Business Acumen: Show strong decision-making skills that contribute value to the business. Proficient in Microsoft Office, mobile applications, and CRMs.
  • Education and Experience: High school diploma or equivalent required; Bachelor's degree preferred. Minimum of 1 year of experience in retail or direct sales management/lead generation systems.

Equal Employment Opportunity

Austin Fitness Group is an equal opportunity employer committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, or any other characteristic protected by federal, state, and/or local laws. We adhere to a strict policy of non-discrimination in all aspects of employment.