User Experience Strategist

1 day ago

Annapolis, Maryland, United States Interclypse Full time

**About the Role**


Interclypse is seeking a User Experience Strategist to bring best practices in human-centered design to support initiatives across the state.


As a champion for user needs, you will guide designers, researchers, content strategists, and technical teams on projects with state agencies.


You will engage with stakeholders across organizations to build customer understanding, solve challenging problems, and empower teams to develop metrics, measuring results, and integrate new methodologies optimizing customer experience and program performance.


**Responsibilities**



  • Bring best practices in human-centered design to support initiatives across the state to holistically improve users' end-to-end experiences with state services.
  • Be a champion for user needs and guide designers, researchers, content strategists, as well as technical teams on projects with state agencies.
  • Engage with stakeholders across organizations in order to build customer understanding, solve challenging problems, and empower teams to collaboratively develop metrics, measuring results, and integrate new methodologies optimizing customer experience and program performance.
  • Communicate user research findings and insights through appropriate artifacts including personas, journey maps, wireframes, and prototypes.

**Requirements**



  • Bachelor's Degree in Computer Science, Computer Engineering, Information Systems, or other relevant technical degrees.
  • 5 years of experience in user experience and service design.
  • Experience planning and facilitating workshops, meetings, and/or other interactive sessions in order to gather feedback and insight from key customers and stakeholders to determine operational needs and changes to the program.

**Why You Will Love Working at Interclypse**



  • You want to work for an adaptive company that moves at your speed.
  • You want a healthy work-life balance.
  • You want to work with a passionate team on an important mission.
  • You want to work for an organization that values and appreciates you.
  • You want to work for an organization that invests in your growth.
  • You want the option for career mentorship, both in technology and in business.
  • You value a company with a strong culture of growth and support.

**Benefits**



  • Personal Time Off (PTO) for vacations, holidays, illnesses.
  • Parental Leave.
  • Bereavement Leave.
  • Jury Duty Leave.
  • Retirement: Unlimited 401K match up to 8% of your salary up to the federal maximum.
  • Financial education and planning support.
  • Health Insurance (Medical, Dental, Vision).
  • Health Savings Account (HSA).
  • Medical and Dependent Care Flexible Spending Accounts (FSA).
  • Employee Assistance Program.
  • Life Insurance.
  • Accidental Death and Dismemberment Insurance.
  • Disability: Short-term and long-term disability coverage.
  • Educational support.
  • Company apparel.
  • Social events: Holiday Party, Spring Picnic, Fall Picnic, happy hours, and more.
  • Access to group rates for voluntary benefits such as Accident, Hospital Indemnity, Critical Illness, Pet Insurance, and Identity Theft Protection.
  • EOE AA M/F/Vet/Disability: Interclypse is an Equal Opportunity/Affirmative Action employer.

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