Network Infrastructure Specialist
4 days ago
We are seeking a highly skilled and motivated Network Infrastructure Specialist to join our team at RedZone Technologies.
As a key member of our technical staff, you will be responsible for providing customer-facing support, onsite implementation, project planning, and working with hardware and software vendors.
Your primary focus will be on performing onsite implementation, troubleshooting, diagnosis, and resolution of complex computer problems for end users.
Key Responsibilities- Perform onsite implementation, troubleshooting, diagnosis, and resolution of complex computer problems for end users.
- Receive and respond to new customer projects whether onsite or remotely at RedZone's office.
- Assist in preparing, maintaining, and upholding procedures for logging and reporting.
- Resolving network issues.
- Participate in routine reporting on client data and audits.
- College diploma or university degree in the applicable field and 1+ year equivalent work experience OR 2+ year equivalent work experience.
- Preferred work experience: Managed Service Provider or consulting environment.
- Preferred systems experience: Kaseya, SonicWALL, Cisco, VMWare.
- Working technical knowledge of Microsoft networking and environments including Active Directory, Group Policy, Exchange/Exchange Online, and Windows Server OS.
- Excellent technical knowledge of hardware, including HPE, Dell, Lenovo, and others as required.
- Excellent technical knowledge of PC internal components.
- Working technical knowledge of current protocols, operating systems, and standards.
- Ability to operate tools, components, and peripheral accessories.
- Able to read and understand technical manuals, procedural documentation, and OEM guides.
- Ability to conduct research into issues and products as required. Note taking and task management is a must.
- Effective interpersonal skills and relationship-building skills.
- Strong written and oral communication skills.
- Ability to present ideas in user-friendly language.
- Understanding of the organization's goals and objectives.
- Analytical and problem-solving abilities, with keen attention to detail.
- Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
- Experience working in a team-oriented, collaborative environment.
- Strong customer-service orientation.
- Driver's license in good standing.
- Willingness to travel to customer sites within MD, DC & VA.
- U.S. Citizen and/or permanent resident.
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